CrownGrid Engineering Limited
Last updated: 5 September 2026
CrownGrid Engineering Limited respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, submit an enquiry, discuss a project or partnership with us, or otherwise interact with CrownGrid Engineering Limited.
This policy also explains your rights under applicable UK data protection law.
1. Who We Are
CrownGrid Engineering Limited is a UK-based engineering and renewable-energy company developing decentralised renewable-energy systems for agriculture, rural enterprises, communities and institutions.
For the purposes of UK data protection law, CrownGrid Engineering Limited is the data controller responsible for the personal information covered by this Privacy Policy.
CrownGrid Engineering Limited
49 Highfield Road
Great Barr
Birmingham
B43 5AW
United Kingdom
Email: info@crowngridengineering.com
Telephone: +44 7926 934068
Website: crowngrid-engineering.com
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
2. Personal Information We May Collect
The personal information we collect depends on how you interact with CrownGrid.
Information you provide to us
When you complete an enquiry form, contact us by email, telephone or WhatsApp, request a feasibility study, discuss a project, seek a partnership or otherwise communicate with us, we may collect information including:
- Your name
- Organisation or company name
- Email address
- Telephone or WhatsApp number
- Country or location
- Project type
- Project stage
- Details about your project, organisation or proposed partnership
- Information contained in your message or correspondence
- Records of our communications with you
- Any other information you voluntarily provide to us
Please avoid including sensitive personal information in an enquiry unless it is genuinely necessary for us to deal with your request.
Information collected when you use our website
When you visit our website, certain technical information may be collected automatically by our website, hosting infrastructure and security systems. This may include:
- Internet Protocol (IP) address
- Browser type and version
- Device type
- Operating system
- Date and time of access
- Pages requested or visited
- Referring website or source
- Technical and security logs
We may use this information to operate, secure, troubleshoot and improve the website.
3. How We Use Your Personal Information
We may use personal information to:
- Respond to enquiries and requests
- Discuss potential renewable-energy, engineering or infrastructure projects
- Assess requests for feasibility studies or consultations
- Explore partnership and collaboration opportunities
- Communicate with prospective and existing clients, partners, suppliers and stakeholders
- Develop project proposals and determine project requirements
- Manage our business relationships
- Maintain records of correspondence
- Operate, maintain and secure our website
- Detect or prevent misuse, fraud, spam and security threats
- Improve our website, services and communications
- Meet legal, regulatory, accounting and other compliance obligations
- Establish, exercise or defend legal claims where necessary
We will not use personal information for purposes that are incompatible with the purposes for which it was collected unless permitted or required by law.
4. Our Lawful Bases for Processing
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, CrownGrid may rely on one or more of the following:
Legitimate interests
We may process personal information where necessary for our legitimate business interests, provided those interests are not overridden by your rights and interests.
These interests may include:
- Responding to business and project enquiries
- Developing potential projects and partnerships
- Managing professional relationships
- Operating and protecting our website
- Preventing fraud, spam and misuse
- Improving our services and business operations
Steps before entering into or performance of a contract
Where you ask CrownGrid to provide services, prepare a proposal, assess a project or enter into a commercial relationship, processing may be necessary to take steps at your request before entering into a contract or to perform an existing contract.
Legal obligation
We may process personal information where necessary to comply with legal or regulatory obligations.
Consent
Where the law requires consent, we will ask for it before carrying out the relevant processing.
Where processing is based on consent, you may withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing that took place before consent was withdrawn.
5. Enquiries and Project Information
Information submitted through our website enquiry forms will be used to understand and respond to your enquiry.
Depending on your enquiry, information may relate to projects in the United Kingdom, Cameroon, elsewhere in Africa, Europe or other territories in which CrownGrid is exploring or undertaking activities.
Submitting an enquiry does not create a contractual relationship between you and CrownGrid Engineering Limited.
Please do not submit confidential technical information, proprietary designs, commercially sensitive material or other information requiring a confidentiality agreement through the general website enquiry form. Contact us first if confidential information needs to be exchanged.
6. Sharing Your Personal Information
CrownGrid does not sell your personal information.
We may share personal information where reasonably necessary with organisations or individuals that help us operate our business or deliver our services, including:
- Website and hosting service providers
- IT, email and cybersecurity service providers
- Professional advisers such as accountants, lawyers or consultants
- Engineering, technology or specialist service providers
- Contractors and project delivery partners
- Research or technical collaborators where appropriate
- Government, regulatory, law-enforcement or other authorities where required by law
Where a project or enquiry requires collaboration with another organisation, we will only share personal information where there is an appropriate reason and lawful basis for doing so.
We require service providers processing personal information on our behalf to handle it appropriately and securely.
7. International Transfers
CrownGrid is based in the United Kingdom but develops opportunities and relationships in Cameroon, wider Sub-Saharan Africa, Europe and potentially other international markets.
This means that, where necessary for a legitimate project, enquiry or business relationship, personal information may need to be accessed or shared outside the United Kingdom.
Where UK data protection law applies to an international transfer, CrownGrid will take appropriate steps to ensure that the transfer is lawful and that suitable safeguards are used where required.
You may contact us if you would like further information about safeguards applicable to a particular transfer of your personal information.
8. How Long We Keep Personal Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including to satisfy legal, regulatory, contractual, accounting and reporting requirements.
The appropriate retention period will depend on factors including:
- The nature of the information
- The purpose for which it was collected
- Whether an enquiry develops into a project or contractual relationship
- Legal or regulatory requirements
- Whether the information may be required to establish, exercise or defend legal claims
General enquiries that do not lead to an ongoing business relationship will be periodically reviewed and deleted or anonymised when there is no longer a reasonable business or legal need to retain them.
9. Data Security
CrownGrid takes appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, alteration, disclosure or misuse.
Access to personal information is restricted to people and service providers who have a legitimate need to access it.
However, no internet transmission or electronic storage system can be guaranteed to be completely secure. You should therefore take appropriate care when deciding what information to send electronically.
10. Cookies and Similar Technologies
Our website may use cookies and similar technologies that are necessary for website functionality, security and user preferences.
Strictly necessary technologies may operate without optional consent where permitted by law.
If CrownGrid introduces non-essential cookies or similar technologies, such as certain analytics, advertising or tracking technologies, appropriate information and consent controls will be implemented where required before those technologies are activated.
A separate Cookie Policy or cookie-management interface may provide further information about the specific cookies and similar technologies operating on the website.
11. Analytics
CrownGrid may use website analytics in the future to understand how visitors use the website and to improve its performance and content.
We will not state that a particular analytics provider is used until that service has actually been implemented.
Where an analytics technology requires consent under applicable law, it will not be activated for a visitor until the required consent has been obtained.
12. Marketing Communications
CrownGrid will not treat a general project or website enquiry as automatic consent to receive unrelated electronic marketing.
Where we provide electronic marketing communications that require consent, we will obtain the appropriate consent or otherwise ensure that we have a lawful basis and comply with applicable electronic marketing rules.
You can ask us to stop sending marketing communications at any time.
13. Third-Party Websites
Our website may contain links to websites operated by third parties.
CrownGrid is not responsible for the privacy practices, security or content of external websites. We encourage you to review the privacy information provided by those organisations before providing them with personal information.
14. Your Data Protection Rights
Depending on the circumstances and the lawful basis on which your personal information is processed, you may have rights including:
- Right of access — to ask whether we process your personal information and request a copy.
- Right to rectification — to ask us to correct inaccurate or incomplete information.
- Right to erasure — to ask us to delete personal information in certain circumstances.
- Right to restriction — to ask us to restrict processing in certain circumstances.
- Right to object — to object to certain processing, including processing based on legitimate interests in appropriate circumstances.
- Right to data portability — to receive certain information in a structured, commonly used and machine-readable format where this right applies.
- Right to withdraw consent — where processing is based on your consent, you may withdraw that consent at any time.
These rights are not absolute and may not apply in every circumstance.
To exercise a data protection right, please contact:
info@crowngridengineering.com
We may need to request information to verify your identity before fulfilling a request.
15. Automated Decision-Making
CrownGrid does not currently use information submitted through the website to make solely automated decisions that produce legal or similarly significant effects on individuals.
If this changes, this Privacy Policy will be updated and any additional information required by law will be provided.
16. Children’s Privacy
The CrownGrid website and its general enquiry services are primarily intended for organisations, professionals, project stakeholders and adults.
We do not knowingly use the website to collect personal information directly from children for commercial marketing purposes.
CrownGrid's work may involve schools, educational programmes or community initiatives. Where a project involves children or young people, appropriate privacy, safeguarding and consent arrangements will be established for that specific activity where required.
17. Complaints
If you have concerns about how CrownGrid uses your personal information, please contact us first so that we can investigate and respond.
You also have the right to complain to the UK supervisory authority for data protection:
Information Commissioner’s Office (ICO)
United Kingdom
Further information about making a complaint is available from the ICO.
18. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our website, business activities, technology, service providers or legal obligations.
The latest version will be published on this website and the “Last updated” date at the beginning of the policy will be amended accordingly.
19. Contact Us
For privacy questions, requests or concerns, contact:
CrownGrid Engineering Limited
49 Highfield Road
Great Barr
Birmingham
B43 5AW
United Kingdom
Email: info@crowngridengineering.com
Telephone: +44 7926 934068
Website: crowngrid-engineering.com